Shipping policy

Shipping Policy

Thank you for shopping with APLAZE. We are committed to delivering your order quickly, safely, and reliably.

Order Processing Time

All orders are processed within 1 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be extended during peak seasons or promotional periods.

Domestic Shipping (United States)

We ship throughout the United States.

  • Free Standard Shipping on orders over $50

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if selected at checkout)

Shipping rates for orders under $50 are calculated at checkout.

International Shipping – Worldwide

We offer international shipping worldwide.

If shipping is not available to your country at checkout, please contact us directly and we will assist you.

International delivery times vary depending on destination and customs processing.

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

For international shipping inquiries:
📧 info@aplaze.com

Local Delivery – Los Angeles (10-Mile Radius)

We offer same-day local delivery within a 10-mile radius of our Los Angeles store location.

  • Delivery Time: 1–2 hours

  • Delivery Hours: Weekdays, 9:00 AM – 6:00 PM

  • Order Cut-Off Time: 4:30 PM (PST)

  • Subject to order confirmation and driver availability

Orders placed after 4:30 PM will be scheduled for the next business day.

If urgent delivery is needed, please contact us after placing your order to confirm availability.

Shipping Location: DTLA

Tracking Information

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates.

Lost or Missing Packages

If your tracking shows delivered but you cannot locate your package:

  1. Please first check around your property and with neighbors.

  2. Contact the shipping carrier directly (USPS, UPS, or FedEx).

  3. If the carrier cannot locate the package or cannot open a claim for you, contact us.

We can assist in filing a shipping claim on your behalf.
However, you must provide supporting evidence, including:

  • Photos of your property and delivery area

  • Carrier communication records

  • Order number and tracking number

  • Any additional documentation requested

We will guide you through the claim process.

Please note:

APLAZE does not issue refunds or replacements until the shipping claim has been officially approved by the carrier.

Shipping Delays

APLAZE is not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs processing

  • Incorrect or incomplete shipping addresses

Please ensure your shipping information is accurate at checkout.

Questions?

If you have any questions about shipping, please contact us at:

📧 info@aplaze.com